Jim Austin joined Derbyshire Community Health Services in April 2015, following a year-long induction through the NHS Executive Fast Track Programme, attached to Salford Royal NHS Foundation Trust. Prior to joining the NHS, Jim had accumulated 20 years of experience in the private, non-health sector and was, for 7 years, the Sales and Customer Service Director at the AA. During his time at the AA, and previously in the financial services sector and telecommunications, and now in the NHS, he has led and implemented wide-spread change and transformation, to improve customer experience and meet demanding financial constraints. Jim is a Fellow of the BCS and an alumni of the NHS Digital Academy PGDip and MSc.